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The worse hair color
Hello Amir, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Did not work at all. Not happy with the profuct.
Hi Arpan! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
Previously very happy with other orders but last order colour was off by a good bit contacted customer support with no help…
Hi Keith! We are sorry to hear your last color didn't met your expectations. Please check your emails, we got back to you to help you further.
Lost interest....too much work compared ro store bught product. Please cancel my suscription and remove my credir card info...thats another issue....i cannot remove my card from system and I cannot reach any product representatives...no nunber listed or online help other than instructions
Jose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It’s not easy to turn off the subscription
Don - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It is good but too expensive . They lure you to get it for $12.99 for the first time and then they start charging $ 32.99 which is way expensive We do get organic dyes may be better or same in the market with much less price of $14.99 and under
Hello Jignesh, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
Product is not effective and did not work….for me
Hello Jason, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
It cover for first 2 weeks and then the results are not good.
Pankaj - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
I did a patch test on my arm . After 4 hours arm became red and swollen and itchy .Not for me . Will not be buying again.
Hi Azar! We are so sorry to hear you had an allergic reaction. Please check your emails, we got back to you to help you further.
they sent me two colors in span of 1 month and none of the colors worked on me and my hairs are still white after following all instructions and it's totally waste of time I wasted 30 minutes trying color on .
Jatinder - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us.
